General FAQ’s – Who are bluestone-uk.com?
Bluestone produces the highest quality premium worktops and offers a nationwide professional, responsive templating and installation service. Bluestone offers trade prices direct to the public and are proud to make luxury worktops truly affordable.
We are able to do this as we manufacture all our products under one roof, unlike many other suppliers you are dealing directly with the supplier.
How do I contact bluestone-uk.com?
Our sales team are available 6 days a week or email us on firstname.lastname@example.org
How do I order a worktops from bluestone-uk.com?
You can complete our quote form where you can upload your worktops design / plans or alternatively complete an enquiry form on our contact us page.
You can submit your worktop design or plans on the website or by email direct to email@example.com
We will prepare a detailed worktop estimate based on your requirements. Please note the price is an approximate estimation based on the details provided and prices may change once a template or site survey has been done.
Once you are happy with the estimate you can place your worktop order by email or fax. We will forward you an order acknowledgement and arrange the templating, installation and delivery to suit you.
Please note payment is required prior to manufacture, delivery and installation. Please see our full terms and conditions on the terms page for further details.
For further information on our worktops, products and services please visit our product pages or alternatively feel free to contact our customer service team
Can I order a sample of the materials from bluestone-uk.com
If you require any samples please contact us on firstname.lastname@example.org with your requirements
Why do you have to do a templating visit?
Worktops aren’t made from materials that can be easily trimmed or altered on site; they must be the right shape and size with cut outs and holes in exactly the right place. The only reliable way to achieve this is for experienced worktop templaters to undertake the work.
Do I need to be there when you template and install?
Yes, It is best if you are there when we template to answer any questions we might have. The same goes for fitting, so that you can confirm that you are happy with the finished product. We need to make 100% sure that the worktops are templated in the manner in which you wish for them to be installed.
I am just replacing my existing worktops, do they have to be removed before you template?
Yes. We template directly on top of the units so existing worktops will need to be completely removed before we arrive. You can place the old worktops back onto the units after we have templated until the new worktops are installed.
What are the maximum worktop lengths?
Generally with worktops the maximum length for a single piece is 3000mm at which point it will be necessary for a joint.
Do you cut and polish worktops on site?
No. All our worktops are processed using both state of the art machines and skilled craftsmen in our workshops. Good quality stone processing is not something that can be done on-site.
Will you plumb in my sink/connect my hob etc?
No, you will have to arrange a suitably qualified tradesman to do this.
What can I do to help the installation process?
A clear path into the premises and clear space around the base units is essential. Removing items such as unit doors, and appliances not integral to the worktop fitting is advisable.
Can I arrange for my own fitting?
If you prefer – we can just supply the worktop and you can arrange your own installation.